We understand that privacy and the security of your personal information is extremely important. For this reason, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.
Kaizen Experts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13/03/2018.
What we collect
We may collect the following information:
- Information that you provide to us such as your name, address, telephone number, mobile number, email address, billing address, delivery address and any feedback you give to us, including by telephone, email, post, or when you communicate with us via social media.
- Information about the services that we provide to you (for example, the products and services we have provided to you, when and where, what has been paid, the way you use our products and services, and so on).
- Your account login details, including your username.
- Information about any device you have used to access our services (such as your device’s make and model, browser, or IP Address) and also how you use our services. For example, we try to identify which of our features you use and when and how you use them. If you use our websites, we try to identify when and how you use those websites too.
- The details of the emails and electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. This is to help us improve our services and what we communicate with you
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Kaizen Experts will process (collect, store and use) the information you provide in a manner compatible with the European Union (EU) GDPR:
- Process orders that you have submitted.
- Manage your account.
- Contact you if necessary.
- Send information to you about our products and services from time to time by email or other means (subject to an objection or preference you may indicate).
- Seek your views or comments on the services we provide.
- Notify you of changes to our services.
- Analyse and produce reports, perform market research and statistical analysis and to monitor usage behaviour. We may pass this data to certain third parties.
- Enhance and personalise the products and services that we offer you and to develop new products and services.
- Help answer your questions, solve any issues, investigate any complaints or other enquiries that you submit to us.
Who we might share your information with:
We may share your information:
- With our partners, suppliers, subcontractors, and other associated organisations for the purposes of completing tasks, completing orders, and providing services to you on our behalf.
- When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
- If required to by law, under any code of practice by which we are bound, or we are asked to do so by a public or regulatory authority such as the Police.
- In response to a valid, legally compliant request by a competent authority or individuals seeking to protect their legal rights or the rights of others.
- Where there is a change (or prospective change) in the ownership of Kaizen Experts to new or prospective owners of Kaizen Experts.
- During emergencies when we believe physical safety is a risk.
- We will not sell your information to third parties nor will we share your information with third parties for their marketing purposes.
Keeping you informed:
We would like to send you information about products and services of ours which may be of interest to you from time to time. If you have consented, we may do this through email, post, text message, online, social media, app notifications or by any other electronic means.
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. The information you provided will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
You have a right at any time to stop us from contacting you for marketing purposes, but we will still need to send you occasional service related messages. You can amend your marketing preference by either selecting to un-subscribe from the message or by contacting our team via privacy@kaizenexperts.co.uk.
Your rights as a data subject:
At any point, while we are in possession of or processing your personal data, you, the data subject, have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you. This is requested via a ‘Subject Access Request’ (SAR) form, which you can access by emailing privacy@kaizenexperts.co.uk. Before providing personal information to you or another person on your behalf, we will require proof of identity and sufficient information about your interactions with us so that we can locate your personal information
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete
- Right to erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
How long do we keep your data for?
We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.
Transferring your information outside Europe (EU):
As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, this may happen if any of our or our supplier servers are from time to time located in a country outside of the EU. If we transfer your information outside of the EU, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.